Get in Touch
Whether you have a specific inquiry or just want to explore possibilities, our team of experts is ready to assist you in your digital journey.
Email Us
Send us an email anytime. We’ll get back to you as soon as possibile
hello@thaixo.com
Our Location
Visit our office or contact us online for support, feedback, or partnership inquiries.
Ahmedabad, Gujarat
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Send Message
Send us an email anytime. We’ll get back to you as soon as possibile
- Our team usually replies within 24 hours.
Frequently Asked Questions
How can I create a ThaiXO account?
Download the ThaiXO app from the App Store or Google Play, then sign up using your email address or phone number. Follow the on-screen steps to set up your profile, add a photo, and start connecting.
How do I verify my profile?
Go to your profile settings and tap “Verify Profile.” You’ll be asked to take a quick selfie or short video for identity confirmation. Verified profiles get a badge, which helps build trust with other members.
How can I report or block a user?
Open the user’s profile or your conversation with them, tap the menu icon (⋮), and select “Report” or “Block.” Reported accounts are reviewed by our moderation team, and blocked users won’t be able to contact you again.
Who do I contact for payment or subscription help?
For any billing, subscription, or payment issues, reach out to our support team at support@thaixo.com. Please include your account email and a brief description of the issue so we can help you faster.
What should I do if the app is not working properly?
First, try restarting the app or checking for updates in the App Store/Google Play. If the issue continues, contact us at support@thaixo.com with details of the problem (what happened, your device type, and app version) so our team can assist.
Is my personal data safe on ThaiXO?
Yes. ThaiXO uses industry-standard security measures to protect your data and never shares your personal information without consent. You can review our full Privacy Policy for details on how your data is collected, used, and protected.
Is ThaiXO free to use?
Yes, ThaiXO is free to download and use for core features like creating a profile, browsing, following and unfollowing other members, and profile verification. Some premium features, such as extra visibility or advanced matching tools, may be available through optional in-app subscriptions.
Can I use ThaiXO without verifying my profile?
You can create a profile without verification, but verified profiles get a trust badge and are prioritized in matching, since ThaiXO encourages a safe, authentic community.
How do I delete my account?
Go to Profile > Settings > Account, then select “Delete Account. ” You’ll be asked to confirm your decision. Please note this action is permanent and will remove your profile, messages, and data from ThaiXO.
We're here to help
Have a question or need support? Reach out anytime through email or the form we’re just a message away.